Crane Hoist Service Technician
RETROTECH, Inc. is a nationally recognized leader in Over-Head Crane Service and Intelligent Order Fulfillment. The Crane Service Technician is to execute and support the inspections, repairs and installation efforts at Retrotech's customer sites. This individual must be able to operate in a team environment.
RETROTECH, Inc. offers a very competitive total rewards package.
Reports to: Service Account Representative
Department:
Crane Hoist Services Requirements:
- Ability to travel up to 60% of the time
- Strong electrical skills are preferred - AC magnetic controls - PLC knowledge
- Solid mechanical skills
- Ability to work in the field at 20’ to 75’ heights
- Ability to operate articulating lifts
- Ability to work with minimal supervision
- Be highly organized and work in a fast passed environment
- Excellent communication skills
- Build and maintain customer rapport through concern and knowledge of customer requirements
- Aware of customer equipment demands operationally and growing business needs
- Promotion of additional services and equipment to service those demands and needs
- Processes knowledge/experience to recognize when problems surface and when problems are looming, and bring the correct people together to proactively resolve them
- Protect the interests of Retrotech, Inc. when dealing with customers and vendors
Responsibilities:
- Inspections
- Installation
- Repairs
- On call service work
- Modernizations and upgrades
- Provide on time, highly technical problem diagnosis and resolution for customer issues
- Based on customer system diagnosis and needs analysis, recommend additional work and services
Additional Duties
- Fabrication and welding
- Mechanical assembly
- Electrical assembly
- Preparing of field service reports
- Sharing of field service reports with customers
- Determine customer system parts needs and recommend appropriate parts to customers
