24/7 Customer Support
Retrotech provides full support capabilities for all customers. The department can be reached by phone during normal business hours. After hours and weekend support is available for our contract customers, 24 hours a day, 365 days a year, for emergency support situations.
Contact customer support: Email Phone: 585.924.6333
Parts and Service
Retrotech is an excellent source for replacement parts for your ASRS, AGV, ACTIV, Woodson, or WMS material handling equipment. Our Representatives are focused on providing the highest quality service and products at the best value to you.
Our highly qualified engineers, technicians, and software developers have many years of experience in ASRS and Material Handling Systems. We can identify and deliver cost competitive solutions designed to fit your specific needs. Skilled maintenance technicians are available 24/7 to rebuild equipment such as ASRS, Mini Load, Pallet Racking Systems, AGV's, WMS, RV assemblies, DLT carts, and overspeeds.
Preventive Maintenance
Retrotech has a long and successful history of providing programs that insure reliable, predictable and optimal ASRS performance.
Preventive Maintenance (PM) Inspections can extend equipment life, reduce breakdowns, increase worker safety and augment systems performance and capabilities. Our semi-annual, quarterly and monthly PM inspections supplement your maintenance and identifies potential problems before they become costly.
We deliver a report to identify system details such as current condition, observed faulty parts, potential future breakdowns or safety hazards. Adjustments and lubrication are included. An estimate of other repairs recommended or required will be provided along with a detail of the frequency of repairs or breakdown trends.
Audits: ASRS, AGV, ACTIV and WMS
Auditing your material handling systems operation assures consistent, predictable, optimal performance. Retrotech audits can elevate your existing maintenance strategy and optimize operational performance.
Our assessment of your general operation and performance identifies areas for enhancement. We deliver premium value by providing a detailed equipment history and reports listing observations and recommendations on how to make the machine(s) run smoother and more efficiently.
Service Contracts: ASRS, AGV, ACTIV and WMS
Retrotech offers a wide range of professional maintenance services. We can provide the technical and maintenance personnel necessary to maintain and/or improve your systems performance and reliability. In addition to our standard support services, we provide 24/7 ASRS, AGV, ACTIV and WMS system support for our service contract clients.
Warranty Service and Replacement Parts
We are the authorized service and warranty repair facility for many of the world's leading material handling system brands.
Annual Service Contracts
Regardless of the material handling system manufacturer, Retrotech offers annual service packages that provide different levels of coverage beyond the initial year of ownership.
Thermite Welding
The purpose of welding the rail connections together in a material handling system is to eliminate joints that can cause premature wear in a rail. One of the major benefits of Thermite Welding is a significant reduction in maintenance. Welded joints can also eliminate irritating noises and other potential problems. Retrotech uses a strategic, phased installation approach to minimize disruption of plant operations.