Customer
Service - Technical Support
Retrotech's Technical Customer Support
group offers services that relate to AS/RS Audits, ASRS
Inspections, Preventative Maintenance, Service Contracts
and retrofit work. (Modernization) Sometimes we encounter
a requirement that may not fit into the typical retrofit
category. In many cases, Retrotech's analysis of an existing
AS/RS pinpoints specific components or subsystems that are "bogging
down" the system. We will then offer upgrades to these
identified areas that bring the AS/RS back to profitable
operation, using non-proprietary technology. This allows
the customer to maintain reliability and self-sufficiency.
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Parts and Service
Retrotech is your best source for replacement
parts for your material handling equipment.
 Our
technical customer service department is focused on providing
the highest quality service and products for the best value
Our
highly qualified engineers, technicians, and software
developers with many years experience
in AS/RS and Material Handling
Systems can provide cost competitive solutions that are designed to
fit your specific needs
Complete historical data of customer bill of materials, drawings,
and purchase history including our Woodson line
Long lead and critical spare parts inventory for both commodity
and proprietary parts.
In addition to Retrotech's integration
of new equipment, skilled maintenance technicians are available
to rebuild
equipment such as RV assemblies, DLT carts, and over-speeds.
Learn more...
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Preventative Maintenance
Retrotech has a long, successfull
history of providing Preventative Maintenance programs
that insure reliable, predictable AS/RS performace. Through
our aquisition of Woodson, we have further expanded our
Preventative
Maintenance
Inspection
Services. We have increased
our staffing with experienced ASRS technicians and are
always looking to partner with local organizations that can
provide
quick turnaround for emergency needs. Retrotech has been
in the Automated Storage and Retrieval business since
1986, providing everything from minor component repair on
existing
AS/R systems, regardless of manufacturer, to fully integrated
and automated warehouses.
A scheduled Preventative Maintenance
inspection will consist of one Retrotech technician working
with at least
one customer
supplied technician for an 8-hour shift, or two Retrotech
technicians. The technicians will inspect and adjust
the components of the
crane per an extensive AS/RS specific PM checklist. Learn more..
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24/7 Customer Support Capabilities
Retrotech's Technical Customer Service
department provides full support capabilities for all Retrotech
customers. The
customer service department can be reached during normal
business hours at Retrotech's facility in Fishers, New
York. An after
hours and weekend 800 number is available for our contract
customers 24 hours a day - every day of the year for emergency
support situations.
Retrotech's
first level of support involves initial phone contact
support. This consists of phone interaction with a Technical
Customer Service Representative. The Support Representative
will verify customer data and record preliminary information.
The second level of support consists of the involvement
of an Engineer or Software Analyst to assist in diagnosing
and
solving your particular problem over the phone. The data
gathered during the initial phone contact with the Customer
Support
Representative will be reviewed. In the event that the
problem is software related, a Retrotech software analyst
may connect
with the system via phone/modem connection. The top level
of support involves an actual visit to the site by a
Retrotech Technician, Engineer, or Software Analyst. This
is determined
after all the prior levels of support are exhausted. At
this level of support, a Retrotech Technician, Engineer
or Software
Analyst will visit the site and work with the personnel
on-site to resolve the problem.
 Contact
Retrotech for 24/7 Material Handling System support
 Send
a Quote Request
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